Kinlit Support
Answers to the common questions, and a real person when those aren’t enough.
Common questions
How do I set up Mom’s phone?
When you add Mom to your circle, Kinlit gives you a 6-digit code. Install Kinlit on her iPhone and enter the code there. She doesn’t need an account or a password.
What happens if Mom misses her check-in?
If she hasn’t tapped I’m OK by the time you set, the person on duty is alerted first. If nobody has reached her 30 minutes later, everyone in the circle is alerted. Tap “I reached her” to close it for everyone. On Free, only the one caregiver is alerted.
What does “She’s with me” do?
It tells the family someone is with Mom and pauses her check-ins, so nobody is alerted while you’re there.
Who can see what’s in our circle?
Everyone in your circle sees check-ins, the care log, the rota, appointments and the care info card. Your weekly caregiver check-in is private: only you can see it.
How do I restore a purchase?
Open Kinlit, go to Settings and tap Restore purchases. Use the same Apple Account you subscribed with.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Kinlit. When your plan or free trial ends, the circle moves to Free and nothing is deleted.
How do I delete my account?
[How account deletion works in the app — not built yet.] Or email us from the address on your account and we’ll delete your account and its data.