Tools Down Support
Answers to the common questions, and a real person when those aren’t enough.
Common questions
How do I close the day?
Tap Close the day and go through seven quick steps: the job, the weather (already filled in), crew and hours (carried over from yesterday), work done, photos, materials and issues. Then check the report preview and send it.
How does my client get the report?
From the report preview, send it by Mail or Messages. It goes straight from your phone as a PDF.
Where do my photos go?
They stay in Tools Down, tagged to the job, and out of your camera roll. If you’d like a copy in your camera roll too, turn that on in Settings.
Why do free reports have a footer?
Free reports show your business name with a small “Made with Tools Down” footer. Tools Down Pro puts your logo and colors on the report instead, with no footer.
How do I back up my jobs?
Your jobs and photos are part of your iPhone’s iCloud backup. With Tools Down Pro you can also export a job archive with every PDF, every photo and an hours CSV.
How do I restore Tools Down Pro?
Open Tools Down, go to Settings and tap Restore purchases. Use the same Apple Account you subscribed with.
What happens if I cancel Pro?
Cancel in your iPhone’s Settings: tap your name, then Subscriptions, and choose Tools Down. Jobs you already have open keep running; you just can’t start another one past the free limit.
How do I delete my data?
Delete a job in the app, or delete Tools Down from your iPhone to remove everything. Nothing is kept on our servers, so there’s no account to close.